Pickleball · Sweet Action Games

Pickleball support

Need help with Pickleball? Contact lance@extropolis.ai. Include your device model, operating-system version, app version, and what happened. Please do not send your password. Pickleball is provided by Sweet Action LLC, using the Sweet Action Games name.

Signing in

Use the method you used to create your account. For email/password accounts, choose Forgot password on the sign-in screen to request a reset link. If you used Apple, choose Continue with Apple. Check your internet connection if sign-in or loading fails.

Finding games

Nearby listings come from groups that choose to make a game discoverable; there may be none in your area. If you decline location access or the app cannot find your position, enter a US ZIP code. Pickleball does not reserve a court or guarantee that a listed venue is open.

Planning and rotating

Start a New Game to choose your schedule, place, court and round options, and players. Games can be one-time or repeating. Check in players who arrive and follow the live court assignments. A playable doubles round needs at least four players. Use the timer and round controls to pause or continue your session.

Pictures, text size, and alerts

Open Settings to adjust text size, sounds, round alerts, message alerts, and app-usage sharing. Device Settings also controls notification permissions. When an alert does not arrive, check both places and your connection. Profile photos are optional and are reviewed before other players can see them. An illustrated icon is available immediately.

Deleting your account

In Settings, open Account and select Delete my account. Deletion removes your sign-in and profile, notification settings, photos, feedback, RSVP records, and messages you sent. Direct conversations are deleted. Other players' groups can remain: a group you own passes to another member, or is deleted if nobody else belongs to it. Some shared session history and moderation records remain as explained in the privacy policy. Apple users confirm their Apple account again so its authorization can be revoked. If deletion fails, check your connection and retry, or contact lance@extropolis.ai.

Reporting and blocking

Select Report message below another player's message, Report game on a game or group chat, or Report or block in a player picture or direct chat. Choose the reason. The app confirms only when your report reaches our private moderation queue. Our support team can remove content and suspend accounts. You can also report a safety or privacy concern by emailing lance@extropolis.ai. Include only information relevant to the concern.

Block player hides their messages in group chats, stops direct messages between you, and suppresses message alerts from them. Blocking does not remove either player from shared games. You can unblock in the same safety menu or in Settings > Safety, privacy, and support.

Privacy and terms

Read our Privacy policy and Terms and community rules. To appeal a moderation decision or request help with your information, contact lance@extropolis.ai.